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STORE IN VADODARA

101-F Tower Happiness Sidheshwar Society Vadodara, Gujarat, India, 390000

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

The product you receive might be slightly different from the picture due to various factors, such as:

1. Product Variations: Colors, sizes, or styles might vary slightly.
2. Lighting and Display: Product images might be edited or have different lighting.
3. Batch-to-Batch Differences: Manufacturing processes can cause minor variations.

However, most strive to provide accurate representations. Check the product description for details on:

1. Product Specifications
2. Material and Quality
3. Color and Size Options

If you have concerns, contact the customer service for clarification!
Contact@ehimay.com

Where can I view my sales receipt?

You can typically view your sales receipt in the following places:

1. Email: Check your email inbox for a confirmation email from the or marketplace.
2. Order History: Look in your account's order history or purchase history section on the website or marketplace.
3. Account Dashboard: Some or marketplaces display receipts in your account dashboard.
4. Order Confirmation Page: If you placed an order online, you might have seen a confirmation page with receipt details.

If you're having trouble finding your receipt, contact the customer service for assistance!

How can I return an item?

To return an item, follow these steps:

1. Check the Return Policy:
Review the return policy for details on timeframe, condition, and process.

2. Initiate the Return:
Contact the customer service via phone, email, or online chat to start the return process.

3. Get Return Instructions:
Follow the instructions for:

  • Obtaining a return merchandise authorization (RMA) number or return label.
  • Packaging and shipping the item.

4. Prepare the Item:
Ensure the item is in its original condition with tags attached, and packaging intact.

5. Ship the Item:
Send the item back to the seller via a trackable shipping method.

6. Wait for Refund or Exchange:
The seller will process your return and issue a refund or exchange according to their policy.

Some may also offer:

  • Pre-paid Return Labels: Print and attach the label to your package.
  • Drop-Off Locations: Drop off the item at a designated location.

Keep records of your return, including tracking numbers and communication with the seller

Will you restock items indicated as “out of stock?”

typically restock items based on demand and inventory management. If an item is "Out of Stock," you can:

1. Check the website: Look for updates on restocking or availability.
2. Sign up for notifications: Some offer notifications when items are restocked.
3. Contact customer service: Ask about potential restocking dates or alternatives.

Restocking depends on various factors, including supplier lead times and product demand.

Where can I ship my order?

You can ship your order to various locations, including:

1. Home or Office: Direct delivery to your doorstep or workplace.
2. PO Box: Some carriers allow shipping to post office boxes.
3. Friend or Family Member's Address: Ship to someone else's address.
4. Ehimay Locker or Package Delivery Locations: Secure pickup points.
5. Local Parcel Lockers: Some carriers offer locker delivery.

Check with the or shipping carrier for available options and estimated delivery times!

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS